Support

Help with the Schola Nova parent app and web portal. Most questions are answered fastest by the school office, which holds your child’s records and can change them.

I don’t have an account

Accounts are created by the school, not by signing up. Ask the school office to register the email address you want to use. You will receive an invitation with a temporary password and be asked to set your own the first time you sign in.

I’ve forgotten my password

Use Forgot password on the sign-in screen. A reset link is emailed to your registered address and is valid for one hour. If it does not arrive, check your spam folder and confirm with the school which address it holds for you.

I can’t see my child, or the wrong child appears

Which children you see is set by the school’s records. If a child is missing or incorrect, contact the school office — it is corrected there and updates in the app immediately.

Attendance or marks look wrong

The app shows exactly what teachers have entered. Corrections are made by the school; raise it with your child’s class teacher.

Results aren’t showing yet

Report cards appear only once the school publishes them. Until then the section stays empty, which is normal rather than a fault.

Deleting your account

Ask the school office to close your account. See the privacy policy for what happens to the records afterwards.

Contact

Contact Schola Nova through the school office during working hours. For a technical fault that the school cannot resolve, they can escalate it to Schooty on your behalf.